:root{--primary: #3e79f7;--primary-dark: #2f63d6;--primary-wash: #eaf1ff;--ink: #1f2a44;--ink-soft: #6b7a99;--ink-faint: #9aa7bf;--line: #eaecf2;--bg: #f4f5f9;--surface: #ffffff;--topbar: #12141d;--topbar-soft: #1c1f2b;--ok: #2e9e6b;--ok-wash: #e4f6ec;--danger: #e0567a;--danger-wash: #fde7ee;--warn: #e0a500;--warn-wash: #fbf3d9;--radius: 14px;--shadow: 0 2px 6px rgba(31, 42, 68, .05), 0 12px 30px -18px rgba(31, 42, 68, .25);--sidebar-w: 250px;--topbar-h: 62px}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:Poppins,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--ink);font-size:14px}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}button{font-family:inherit}.app{min-height:100%}.topbar{position:fixed;top:0;left:0;right:0;height:var(--topbar-h);background:var(--topbar);color:#fff;display:flex;align-items:center;z-index:30}.brand{width:var(--sidebar-w);min-width:var(--sidebar-w);height:100%;display:flex;align-items:center;gap:10px;padding:0 18px;background:#0d0f16;font-weight:700;font-size:19px;letter-spacing:.3px}.brand .mark{width:30px;height:30px;border-radius:8px;display:grid;place-items:center;background:var(--primary);color:#fff;font-weight:700;font-size:15px}.brand small{display:block;font-size:10px;color:var(--ink-faint);font-weight:500}.topbar-tools{display:flex;align-items:center;gap:8px;flex:1;padding:0 18px}.topbar-search{background:var(--topbar-soft);border:0;color:#fff;border-radius:10px;padding:9px 14px;width:min(340px,40vw);font-size:13px}.topbar-search::placeholder{color:#7a8298}.icon-btn{width:38px;height:38px;border-radius:10px;border:0;background:transparent;color:#c7cdda;cursor:pointer;display:grid;place-items:center;font-size:17px}.icon-btn:hover{background:var(--topbar-soft);color:#fff}.topbar-right{display:flex;align-items:center;gap:6px;margin-left:auto}.profile{display:flex;align-items:center;gap:10px;padding-left:10px}.profile .avatar{width:36px;height:36px;border-radius:50%}.profile .who{line-height:1.2}.profile .who b{display:block;font-size:13px}.profile .who span{display:block;font-size:11px;color:#8b93a7}.avatar{border-radius:50%;background:var(--primary-wash);color:var(--primary);display:inline-grid;place-items:center;font-weight:600;overflow:hidden}.sidebar{position:fixed;top:var(--topbar-h);bottom:0;left:0;width:var(--sidebar-w);background:var(--surface);border-right:1px solid var(--line);overflow-y:auto;padding:16px 12px 24px;z-index:20}.sidebar .sec{font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-faint);font-weight:600;padding:14px 12px 6px}.nav-item{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:10px;color:var(--ink-soft);font-weight:500;cursor:pointer;margin-bottom:2px;border:0;background:transparent;width:100%;text-align:left;font-size:13.5px}.nav-item:hover{background:#f6f8fc;color:var(--ink);text-decoration:none}.nav-item .ico{width:20px;text-align:center;font-size:16px}.nav-item.active{background:var(--primary-wash);color:var(--primary);font-weight:600}.content{margin-left:var(--sidebar-w);padding:calc(var(--topbar-h) + 22px) 26px 40px}.page-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.page-head h1{font-size:22px;margin:0;font-weight:600}.crumb{color:var(--ink-faint);font-size:12.5px;margin-top:2px}.crumb b{color:var(--primary);font-weight:500}.card{background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow)}.card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:18px 20px;border-bottom:1px solid var(--line)}.card-head h2{font-size:17px;margin:0;font-weight:600}.card-body{padding:18px 20px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:20px}@media (max-width: 900px){.stats{grid-template-columns:repeat(2,1fr)}}.stat{background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px 20px;display:flex;align-items:center;gap:14px}.stat .si{width:48px;height:48px;border-radius:12px;display:grid;place-items:center;font-size:20px}.stat .sv{font-size:24px;font-weight:700;line-height:1}.stat .sl{color:var(--ink-soft);font-size:12.5px;margin-top:4px}.tone-primary{background:var(--primary-wash);color:var(--primary)}.tone-ok{background:var(--ok-wash);color:var(--ok)}.tone-warn{background:var(--warn-wash);color:var(--warn)}.tone-danger{background:var(--danger-wash);color:var(--danger)}.btn{border:0;border-radius:10px;padding:9px 16px;font-weight:500;font-size:13px;cursor:pointer;display:inline-flex;align-items:center;gap:7px}.btn:disabled{opacity:.6;cursor:default}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover{background:var(--primary-dark)}.btn-dark{background:var(--topbar);color:#fff}.btn-soft{background:var(--primary-wash);color:var(--primary)}.btn-ghost{background:#f2f4f8;color:var(--ink-soft)}.btn-danger-soft{background:var(--danger-wash);color:var(--danger)}.field{display:flex;flex-direction:column;gap:6px}.field label{font-size:12.5px;color:var(--ink-soft);font-weight:500}.input,select.input{border:1px solid var(--line);border-radius:10px;padding:10px 12px;font-size:13.5px;background:#fff;color:var(--ink);width:100%;font-family:inherit}.input:focus{outline:none;border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-wash)}.table-wrap{overflow-x:auto}table.tbl{width:100%;border-collapse:collapse;min-width:720px}table.tbl th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--ink-soft);font-weight:600;padding:12px 14px;border-bottom:1px solid var(--line)}table.tbl td{padding:12px 14px;border-bottom:1px solid var(--line);font-size:13.5px}table.tbl tr:hover td{background:#fafbfe}.cell-user{display:flex;align-items:center;gap:12px}.cell-user .avatar{width:38px;height:38px;font-size:13px}.cell-user b{display:block;font-size:13.5px}.cell-user span{color:var(--ink-faint);font-size:12px}.badge{display:inline-flex;align-items:center;gap:6px;padding:4px 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22px;font-size:13px}.stack{display:flex;flex-direction:column;gap:14px}.err{color:var(--danger);font-size:12.5px}.muted{color:var(--ink-soft)}.spin{width:15px;height:15px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:sp .7s linear infinite}@keyframes sp{to{transform:rotate(360deg)}}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#12141d73;display:grid;place-items:center;z-index:50;padding:20px}.modal{background:#fff;border-radius:16px;width:min(440px,100%);box-shadow:var(--shadow)}.placeholder{display:grid;place-items:center;min-height:50vh;text-align:center;color:var(--ink-soft)}.placeholder .big{font-size:44px;margin-bottom:10px}.link-btn{background:none;border:0;color:var(--primary);font-size:12.5px;cursor:pointer;padding:4px;text-align:center}.link-btn:hover{text-decoration:underline}.ok-msg{color:var(--ok);font-size:12.5px}.inbox{display:grid;grid-template-columns:340px 1fr;gap:18px;height:calc(100vh - var(--topbar-h) - 86px)}@media (max-width: 820px){.inbox{grid-template-columns:1fr}}.inbox-list,.inbox-conv{background:var(--surface);border-radius:var(--radius);box-shadow:var(--shadow);display:flex;flex-direction:column;overflow:hidden}.inbox-list-head{padding:14px 16px;border-bottom:1px solid var(--line)}.seg{display:flex;gap:6px}.seg button{flex:1;border:0;background:#f2f4f8;color:var(--ink-soft);padding:7px;border-radius:8px;font-size:12.5px;cursor:pointer;font-weight:500}.seg button.on{background:var(--primary);color:#fff}.inbox-items{overflow-y:auto;flex:1}.pitem{padding:12px 16px;border-bottom:1px solid var(--line);cursor:pointer}.pitem:hover{background:#fafbfe}.pitem.sel{background:var(--primary-wash)}.pitem .num{font-family:monospace;font-size:11.5px;color:var(--ink-soft)}.pitem .assunto{font-weight:600;font-size:13.5px;margin:2px 0}.pitem .meta{font-size:11.5px;color:var(--ink-faint);display:flex;gap:8px;align-items:center}.conv-head{padding:13px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px}.conv-actions{display:flex;gap:8px;flex-wrap:wrap}.conv-msgs{flex:1;overflow-y:auto;padding:18px;display:flex;flex-direction:column;gap:10px;background:#f7f8fb}.bubble{max-width:72%;padding:9px 13px;border-radius:12px;font-size:13.5px;line-height:1.45}.bubble .who{font-size:10.5px;opacity:.7;margin-bottom:3px}.b-cidadao{align-self:flex-start;background:#fff;border:1px solid var(--line)}.b-atendente{align-self:flex-end;background:var(--primary);color:#fff}.b-ia{align-self:flex-start;background:#efeaff}.b-sistema{align-self:center;background:#eef1f6;color:var(--ink-soft);font-size:12px;padding:5px 12px;border-radius:999px}.b-nota{align-self:flex-end;background:var(--warn-wash);border:1px solid var(--warn)}.composer{border-top:1px solid var(--line);padding:12px;display:flex;gap:8px;align-items:flex-end;position:relative}.composer textarea{flex:1;border:1px solid var(--line);border-radius:10px;padding:10px 12px;font-family:inherit;font-size:13.5px;resize:none}.resp-pop{position:absolute;bottom:66px;left:12px;right:12px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);max-height:230px;overflow-y:auto;z-index:5}.resp-pop .ri{padding:9px 14px;cursor:pointer;border-bottom:1px solid var(--line)}.resp-pop .ri:hover{background:var(--primary-wash)}.resp-pop .ri b{font-size:13px}.resp-pop .ri div{font-size:12px;color:var(--ink-soft)}.empty{flex:1;display:grid;place-items:center;color:var(--ink-faint);text-align:center}.tree-node{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--line);border-radius:10px;margin-bottom:8px;background:#fff}.tree-node.off{opacity:.55}.tree-node .chave{font-family:monospace;background:#eef1f6;border-radius:6px;padding:2px 8px;font-size:12px;min-width:26px;text-align:center}.tree-node .rot{font-weight:600}.tree-node .grow{flex:1}.tree-node .acts{display:flex;gap:6px}.tree-children{margin-left:24px;border-left:2px solid var(--line);padding-left:14px}.n8n-panel{display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap}